Why create a Ravior account? Creating a Ravior account means placing your trust in a family of people passionate about jewelry. At Ravior, our priority is to serve and satisfy our customers by guaranteeing exceptional quality.

How do I create an account? Creating an account is simple. You just need to click on the emoticon to be able to create an account.

Are my information secure? Ravior and its website respect the terms and conditions regarding the protection of customers’ personal data. You can consult the terms and conditions: (insert link).

How do I place an online order? We recommend that you first contact us before making any purchase on our website.

What is the delivery time? The delivery time can depend on several factors. For example, if the jewelry is available in the showcase, delivery could be made within 10 days. However, if it’s a custom order, it may take up to a month from the order date.

Do you deliver internationally? It is possible to have your jewelry/purchases delivered internationally within 10 to 15 days depending on your country of residence.

How can I track my order? We are associated with FedEx, which ensures the transfer and delivery of your order.

Our creations are our specialty. 

Custom Orders Is it possible to order custom jewelry? For custom or personalized jewelry, contact us to discuss your ideas and projects so that we can advise you as best as possible.

When will I be refunded after canceling an order? The amount of your purchase will be refunded within 30 days following the cancellation notice. However, we reserve the right to charge restocking fees and any other costs we may have incurred in connection with your order or cancellation.

How can I cancel my order? You can cancel your order within two days of the order. But not after it has been shipped. You must confirm the cancellation in writing.

Is it possible to have my jewelry repaired in case of damage or wear? It is possible to have your jewelry purchased from Ravior repaired. In case of damage or wear, you can contact us first. Our artisans will then ensure the repair of your jewelry.

How can I take care of my jewelry? You can clean your jewelry with a piece of cloth and store them in a safe place. Limit contact with chemicals.

How do I subscribe to the Ravior Newsletter? In the “Newsletter” section at the bottom of the homepage, you can enter your email. Upon subscription, you will receive a first Newsletter and then twice a month to keep you informed about news and updates from Ravior.

I didn’t find answers to my questions. What should I do? Contact us if you have one or more questions about one or more pieces of jewelry, need recommendations or advice, or encounter an issue on our website.

Contact us via:

• Email: bagatelle@ravor.com
• Tel: (230) 454 322